European Journal of Policing Studies
Article

Changes in policing to improve service delivery
Authors Garth den Heyer en Louise Porter
DOI 10.5553/EJPS/2034760X2018005004002
Author's information

Garth den Heyer
Dr. Garth den Heyer’s interests include police organizational reform and performance, and police service delivery effectiveness. His works in this area have included evaluations of policing reform, service delivery improvement programmes and interventions and in understanding policing in developing and post-conflict nations.

Louise Porter
Louise Porter is a Senior Lecturer in the School of Criminology and Criminal Justice at Griffith University, Australia, and member of the Griffith Criminology Institute. Her research on policing focuses on police misconduct and use of force, as well as oversight and integrity management. She has worked with law enforcement agencies both in Australia and overseas on a range of projects, including complaints reduction, police ethics, and establishing a longitudinal study of police use of force.

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