Corporate Mediation Journal

Article

Intel Corporation’s Story

Transforming Unproductive Conflict into Collaborative Solutions

Keywords workplace mediation programme, workplace conflicts, co-mediation, mediation benefits
Authors Pat Lau en Jodi Maslowski
Author's information

316246 Pat Lau
Pat Lau, Legal Investigator, Mediator Corporate Legal Group, Intel Corporation.

316249 Jodi Maslowski
Jodi Maslowski, Factory HR Manager, Mediator Human Resources, Intel Corporation.
  • Abstract

      This article reviews the authors’ experience in implementing an in-house workplace mediation programme at Intel Corporation. The authors describe the business value proposition and how workplace mediation connects into the broader corporate conflict management systems. The text focusses on key implementation design elements, such as how the programme is positioned vis-à-vis the formal HR processes; the critical role played by the triage process; and important benefits of utilizing co-mediation. This article will inform readers about the business and employee benefits of workplace mediation.

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