International Journal of Online Dispute Resolution

Article

The Balochistan Ombudsman and Online Dispute Resolution

Keywords Pakistan, Balochistan, Ombudsman, capacity building, Online Dispute Resolution
Authors Frank Fowlie en Sher Shah Khan
Author's information

292141 Frank Fowlie
Dr. Frank Fowlie is the Independent Mediator with the Organization for the Prohibition of Chemical Weapons. He previously served as the Ombudsman at the International Organization for Migration (IOM) (2012-2015). Dr. Fowlie also serves as a Capacity Building Consultant with the World Bank in Pakistan, specifically working with the Ombudsman of the Province of Balochistan (2015). He holds a Doctor of Conflict Resolution from La Trobe University, Melbourne, and is a Fellow with the Centre for Information Technology and Dispute Resolution at the University of Massachusetts – Amherst.

292144 Sher Shah Khan
Sher Shah Khan holds a Master in Public Sector Management from London School of Economics and Political Sciences and a Master in Political Science from Government College Lahore, Pakistan. He carries over 15 year international civil services expertise in governance and public administration institutional development, while working with the World Bank, the International Monetary Fund, and the United Nations. Currently, Mr. Khan serves as Senior Public Sector Specialist with the World Bank Group, working on governance reforms in the provinces of Khyber Pakhtunkhwa, Balochistan, Sindh and Punjab, and the Federally Administered Tribal Areas (FATA) region.
  • Abstract

      In August 2015 Dr. Frank Fowlie, a Fellow with the National Centre for Technology and Dispute Resolution at the University of Massachusetts – Amherst, acted as an external evaluator to review the Ombudsman of Balochistan. Part of his evaluation concerned the use of Online Dispute Resolution as a mechanism to increase citizen engagement with the Ombudsman.

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