International Journal of Online Dispute Resolution
Article

Customer Door Codes

A Proposal for a Quasi-Standard in the Area of ODR and Customer Tech
Keywords privacy, personal data protection, people empowerment, e-justice, GDPR
Authors Zbynek Loebl sen. en Zbynek Loebl jun.
Author's information

318601 Zbynek Loebl sen.
Zbynek Loebl sen. (zbynek@loebl.info) is a technology lawyer and entrepreneur in ODR. He initiated and managed development and launch of ADR.eu project, ADR.eu has been the first online-only dispute resolution forum for top-level domain name disputes. ADR.eu is also a single forum for disputes concerning .eu domain names. Zbynek also founded Youstice (www.youstice.com) and served as its CEO for 4 years. Youstice has been a pioneering venture in resolving customer dissatisfactions globally. He was also an active member of UNCITRAL WGIII, which was trying to prepare globally acceptable rules for low-value, high-volume ODR.

318604 Zbynek Loebl jun.
Zbynek Loebl jun. (zbynek.loebl@gmail.com) is a recent University of Oxford graduate, with an interest in mathematics, tech and data science.

  • Abstract

      This article describes structured communication between apps used by people and apps used by entities (retailers, service providers, public entities etc.). It focuses on the communication related to the privacy and online dispute resolution (ODR), because the authors believe that these are important features empowering people.

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