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Abstract
In this article, the author reflects on the appropriate place of traditional procedural guarantees in the resolution of consumer and small claims disputes using online tools. After examining the key aspects of procedural justice that constitute the right to a fair trial and analysing its effects on procedures designed for low-value disputes, the article argues for a flexible approach that takes procedural proportionality seriously.
International Journal of Online Dispute Resolution |
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Article | Managing Procedural Expectations in Small Claims ODR |
Keywords | fair trial, procedural justice, natural justice, waiver, small claims, consumer disputes, proportionality |
Authors | Fabien Gélinas |
DOI | 10.5553/IJODR/235250022019006001003 |
Author's information |
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