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Abstract
There is significant concern in the access to justice community that expanding current count-based online dispute resolution (ODR) efforts will further exacerbate the systemic inequities present in the American justice system. This well-founded fear stems from the fact that current ODR tools typically calibrate artificial intelligence (AI) algorithms with past outcomes so that any future cases are consistently analysed and filtered in a manner that produces similar results. As courts consider ODR tools for more complicated cases that often require mediation, there is significant disagreement on whether it is possible to create an AI mediator and how that could be achieved. This article argues that an effective AI mediator could be created if its design focuses not on the outcomes achieved by the mediation but on the manner of the communication prompts used by the AI mediator.
International Journal of Online Dispute Resolution |
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Article | The Pull of Unbiased AI Mediators |
Keywords | automation, artificial intelligence, algorithm development, mediation, pull style communication |
Authors | Chris Draper |
DOI | 10.5553/IJODR/235250022019006001006 |
Author's information |
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