International Journal of Online Dispute Resolution

Article

ODR Best Practices for Court-Connected Programmes from Our Experiences with Court-Based ODR Design Processes

Keywords ODR best practices, court-connected programs, court-based ODR design processes
Authors Michelle Acosta, Heather Kulp, Stacey Marz en Judge Charles Ruckel
Author's information

361219 Michelle Acosta
Michelle Acosta is Special Assistant to the Administrative Director of the Courts – Chief Innovations Officer, State of Hawaii Judiciary.

361222 Heather Kulp
Heather Kulp is Alternative Dispute Resolution Coordinator, New Hampshire Judicial Branch.

361225 Stacey Marz
Stacey Marz is Administrative Director, Alaska Court System.

361228 Judge Charles Ruckel
Judge Charles Ruckel, Collin County Justice Court, Plano, Texas.
  • Abstract

      As a judicial officer and court administrators tasked with creating and implementing online dispute resolution (ODR), we have found it both challenging and rewarding to operate at the nascent stage of this brave new world for courts. There is no standard set of best practices clearly tailored for this unique task. Instead, we draw on the wisdom of similarly situated programmes and standards to guide us. Specifically, we have consulted the National Standards for Court-Connected Mediation Programs, Resolution Systems Institute’s Guide to Program Success and the National Center for State Courts’ many articles on ODR. From these resources, and our own experiences, we recommend that court administrators charged with designing ODR systems consider several questions.

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