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Abstract
As a judicial officer and court administrators tasked with creating and implementing online dispute resolution (ODR), we have found it both challenging and rewarding to operate at the nascent stage of this brave new world for courts. There is no standard set of best practices clearly tailored for this unique task. Instead, we draw on the wisdom of similarly situated programmes and standards to guide us. Specifically, we have consulted the National Standards for Court-Connected Mediation Programs, Resolution Systems Institute’s Guide to Program Success and the National Center for State Courts’ many articles on ODR. From these resources, and our own experiences, we recommend that court administrators charged with designing ODR systems consider several questions.
International Journal of Online Dispute Resolution |
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Article | ODR Best Practices for Court-Connected Programmes from Our Experiences with Court-Based ODR Design Processes |
Keywords | ODR best practices, court-connected programs, court-based ODR design processes |
Authors | Michelle Acosta, Heather Kulp, Stacey Marz en Judge Charles Ruckel |
DOI | 10.5553/IJODR/235250022019006002002 |
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