International Journal of Online Dispute Resolution

Article

Assessing the Essentials of Litigant Experience in Court ODR Systems

Keywords courts, ODR, assessment, effectiveness, access to justice
Authors Jennifer Shack
Author's information

361258 Jennifer Shack
Director of Research, Resolution Systems Institute.
  • Abstract

      As ODR rolls out in courts across the United States, we need to learn more about how litigants experience it. This is particularly true about their experience of access to justice, which is a primary motivator for courts to adopt ODR. This article discusses plans for an evaluation Resolution Systems Institute and the University of California, Davis, will be conducting of ODR programmes in Hawaii and Texas for small claims cases.

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