International Journal of Online Dispute Resolution
Article

Making Project Decisions Visible

Online Dispute Resolution Project Design, Structured Decision-Making and Visual Information Tools
Keywords visual facilitation, cognitive overload, decision-framing, online dispute resolution project planning
Authors Sharon Sturges en Susanne van der Meer
DOI 10.5553/IJODR/235250022019006002012
Author's information

Sharon Sturges
Sharon Sturges, J.D., M.P.A., is the Director, Colorado Office of Dispute Resolution, Court Services Division, State Court Administrator’s Office. Prior to joining the State Court Administrator’s Office in 2015, Sharon engaged in private practice for over fifteen years, litigating and mediating domestic relations matters. She has split her career between the law and non-profit management. While living in Alaska early in her career, Sharon served as the executive director for a community mediation centre in Anchorage, where she focused on restorative justice practices and community mediation. In 2014, Ms. Sturges completed her master’s degree in public administration from the University of Colorado, Denver. Ms. Sturges is interested in increasing access to justice for self-represented litigants through better use of technology. For more information contact her at sharon.sturges@judicial.state.co.us.

Susanne van der Meer
Susanne van der Meer works within Colorado Judicial as a self-represented litigant coordinator in the small rural community of Trinidad, near the border with New Mexico. Her passion is to support greater Access to Justice through visual communication. Prior to moving to Denver, Colorado, in 2005, she worked for twelve years as an attorney and legal counsel in the Netherlands. She developed a broad expertise in visual communication through her independent work as a facilitator, strategic illustrator, author, designer and trainer in visual explaining and visual decision-making skills for lawyers. She teaches visual thinking skills as part of a Design Thinking programme at the University of Denver, Colorado.

  • Abstract

      The authors presented on this topic during the International ODR Forum 2019 in Williamsburg, Virginia. The goal of this presentation was to share practices and ideas that have worked well in the design phase of an Online Dispute Resolution (ODR) pilot project for the State Courts of Colorado.

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