International Journal of Online Dispute Resolution
Article

Design Approaches for Optimal ODR
Keywords ODR, system design, participatory design
Authors Anne Thompson
DOI 10.5553/IJODR/235250022019006002014
Author's information

Anne Thompson
Principal Consultant, Thompson Finn.

  • Abstract

      Using a participatory design approach supports initiatives seeking to advance access to justice, whether they be policy, service or solution-oriented. A participatory design approach can be used effectively irrespective of whether your perspective towards access to justice is as a court employee, a private practitioner (attorney, mediator), a legal aid or human service agency professional, an academic or a technologist.

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