International Journal of Online Dispute Resolution

Article

Design Approaches for Optimal ODR

Keywords ODR, system design, participatory design
Authors Anne Thompson
Author's information

361249 Anne Thompson
Principal Consultant, Thompson Finn.
  • Abstract

      Using a participatory design approach supports initiatives seeking to advance access to justice, whether they be policy, service or solution-oriented. A participatory design approach can be used effectively irrespective of whether your perspective towards access to justice is as a court employee, a private practitioner (attorney, mediator), a legal aid or human service agency professional, an academic or a technologist.

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