Abstract

While court administrations/justice departments were not among the early adopters of online dispute resolution (ODR) they can clearly, as gatekeepers to the majority of civil disputes, have an enormous influence on ODR and, in particular, the speed at which ODR is adopted as a widely accepted practice in dispute resolution.
Systems being rolled out by or for courts have been piecemeal as individual administrations pursue research into their own future. Early systems tend to be in either case management and/or e-filing but little in the way of e-negotiation or aids to resolution. What is shared is the existing challenges to the courts from rising costs, process delay and growth in the numbers of citizens unable, owing to cost, to pursue or defend litigation.
In Europe what is bringing court administrations together in their development of ODR has been the issue of human rights and access to justice, which explains why an overall influence in the sharing of knowledge and experience in ODR has been the Council of Europe. This was a body set up in the immediate aftermath of World War II with a view to encouraging European states to work together in advancing and protecting human rights. Its greatest creation has been the European Convention on Human Rights and, of particular relevance, Article 6, which secures the right to a “public hearing within a reasonable time by an independent and impartial tribunal established by law”.
This article tracks various developments from bodies within the structure of the Council of Europe with regard to the application of ODR to the judicial system. These developments extend from research and debate on whether the overall impact on human rights and, in particular, access to justice, of ODR could be seen as a threat, and thus something to be protected against, or in a more positive light and, therefore, to be encouraged. This article tracks the formation of various bodies within the Council of Europe, such as the European Commission for the Efficiency of Justice , The Working Group on Cyberjustice and Artificial Intelligence and, most recently, the European Cyberjustice Network. This article also notes outcomes such as the Report on the impact of ODR on Human Rights produced by the Committee of Legal Affairs and Human Rights of the Council of Europe and the European Ethical Guidelines on the use of AI in judicial systems produced by The Working Group on Cyberjustice and Artificial Intelligence of the European Commission for the Efficiency of Justice.