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Abstract
India’s vast case pendency and inefficiency of formal mechanisms greatly hinder the resolution of disputes. Aimed at moving India beyond these traditional limitations, the online dispute resolution (ODR) movement in India developed and gained tremendous momentum with the onset of the COVID-19 pandemic. Stakeholders otherwise resistant to change, both in government and in industry, were compelled to embrace technology and resort to an online mode of resolving disputes. This article traces the steady and promising growth of ODR in India and examines the contributions of innovators, entrepreneurs and enterprises who recognized the need for an alternative model of dispute resolution and participated in championing the expansion of ODR in the country. The article identifies insights from the Indian experience that could be portable to other missions for law and justice innovation in the world.
International Journal of Online Dispute Resolution |
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Article | Lessons from India’s ODR MovementInsights from Co-leading a Movement While Surviving a Pandemic between 2018 and 2021 |
Keywords | Online Dispute Resolution, startups, entrepreneurs, ICICI Bank, E-ADR challenge, NITI Aayog, Supreme Court of India, ODR Handbook 2021, ODR national policy report |
Authors | Chittu Nagarajan en Sachin Malhan |
DOI | 10.5553/IJODR/235250022022009001009 |
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