Abstract

The article delves into the intricate process of establishing effective Online Dispute Resolution (ODR) systems within the evolving landscape of EU digital legislation. In this era, we are witnessing a surge in cross-border, multi-lingual disputes in the digital domain, necessitating swift and cost-effective solutions. An ethical, data-driven ODR system, underscoring the significance of open-source solutions is a possible solution to these challenges. Such ODR systems are built upon five essential components: ethical design, dispute resolution rules, enforcement mechanisms, ODR service providers, and technical infrastructure. Furthermore, the article explores the integration of Artificial Intelligence (AI) in ODR systems, clarifying how AI can enhance the resolution of disputes and aid parties in negotiations, court proceedings, and arbitration. An IT architecture that supports decentralized collaboration, data exchange and economic efficiency is vital in the ODR environment. In conclusion, the article offers a forward-looking perspective on the construction of an ethical, data-driven ODR environment that can adapt to the ever-shifting dynamics of digital legal frameworks.