International Journal of Online Dispute Resolution


Forward-Looking Approach to Online Dispute Resolution (ODR) in Light of the Current and Forthcoming EU Digital Legislation

Keywords EU digital legislation, cross-border disputes, data-driven ODR, dispute resolution rules, enforcement mechanisms, ODR providers, IT architecture, self-governance, Artificial, artificial intelligence (AI), Online Dispute Resolution (ODR), ethical design
Authors Zbynek Loebl en Tereza Rezabkova
Author's information

Zbynek Loebl
Zbynek Loebl is an ODR and internet lawyer; he works as Of Counsel of PRK Partners law firm, Czech Republic.

Tereza Rezabkova
Tereza Rezabkova is a student of Double degree in Laws and Business Administration at IE University in Madrid, Spain. She is working as law student at PRK Partners law firm, Czech Republic. This contribution is based on research carried out in the framework of the DG Justice-supported project or the e-Justice ODR scheme (GA n. 101046468).
  • Abstract

      The article delves into the intricate process of establishing effective Online Dispute Resolution (ODR) systems within the evolving landscape of EU digital legislation. In this era, we are witnessing a surge in cross-border, multi-lingual disputes in the digital domain, necessitating swift and cost-effective solutions. An ethical, data-driven ODR system, underscoring the significance of open-source solutions is a possible solution to these challenges. Such ODR systems are built upon five essential components: ethical design, dispute resolution rules, enforcement mechanisms, ODR service providers, and technical infrastructure. Furthermore, the article explores the integration of Artificial Intelligence (AI) in ODR systems, clarifying how AI can enhance the resolution of disputes and aid parties in negotiations, court proceedings, and arbitration. An IT architecture that supports decentralized collaboration, data exchange and economic efficiency is vital in the ODR environment. In conclusion, the article offers a forward-looking perspective on the construction of an ethical, data-driven ODR environment that can adapt to the ever-shifting dynamics of digital legal frameworks.

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