International Journal of Online Dispute Resolution


ODR System Design: An Analytical Framework with Examples

Authors Janet Martinez en Mayu Watanabe
Author's information

Janet Martinez
Janet Martinez, Senior Lecturer in Law Emeritus, Stanford Law School.

Mayu Watanabe
Mayu Watanabe, Specially Appointed Associate Professor, Rikkyo University.
  • Abstract

      Dispute system design is the study of one or more processes adopted to prevent, manage or resolve a stream of disputes connected to a given organization or institution. In real life, many of us will have opportunities to think about a particular class of disputes – family, landlord-tenant, employment, community, governmental services, business-consumer in brick and mortar offices or online stores. Diverse people may be in a position to design – a computer programmer, a user, a consumer advocate, a dispute settlement provider, a lawyer, a mediator or an organizational leader.

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