Abstract

Dispute system design is the study of one or more processes adopted to prevent, manage or resolve a stream of disputes connected to a given organization or institution. In real life, many of us will have opportunities to think about a particular class of disputes – family, landlord-tenant, employment, community, governmental services, business-consumer in brick and mortar offices or online stores. Diverse people may be in a position to design – a computer programmer, a user, a consumer advocate, a dispute settlement provider, a lawyer, a mediator or an organizational leader.