Abstract

There are two critical assumptions for improving access to online justice: (i) effective control of data by those who generate the data; and (ii) symetric relation between the parties. Based on these critical assumptions, new approaches to e-justice ODR procedures and new AI based publicly available services should be adopted as well as new online technology. Not only the ODR institutions but even the parties, including people and importantly also persons with digital disadvantages, will have their own independent online platforms with their data storages, personalized ODR forms continuously improved by new AI-based services and asynchronous digital communication among platforms at a mass scale. Such platforms will be defined as VAPs (Virtual Agent Platforms). Thanks to the possibility for the parties to personalize their VAPs, it will be easier and more efficient to achieve diversity by design in access to online justice as the collaboration among users-data generators will provide a crucial asset.