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Jan Eijsbouts
Prof. A. Jan A.J. Eijsbouts, Institute for Corporate Law, Governance and Innovation Policies, Faculty of Law, Maastricht University.
Article

Access_open Better Access to Remedy in Company-Community Conflicts in the Field of CSR

A Model for Company-Based Grievance Mechanisms

Journal The Dovenschmidt Quarterly, Issue 4 2013
Keywords CSR, human rights, grievance mechanism, interest-based approach, rights-based approach
Authors Cristina Cedillo
AbstractAuthor's information

    The Special Representative to the UN Secretary-General on human rights and transnational corporations and other business enterprises, John Ruggie, establishes access to remedy as one of the three pillars of the UN ‘Protect, Respect, Remedy’ Framework. In this Framework, Ruggie prescribes that company-based grievance mechanisms can be one effective means of enabling remediation to those potentially being impacted by business enterprises’ activities. This report proposes a model for company-based grievance mechanisms that follow a combination of interest-based and rights-compatible approaches to conflict resolution of all corporate social responsibility issues in company–stakeholder relationships.


Cristina Cedillo
Cristina Cedillo (MA, LLM) participated in the master’s programme in International Business Law and Globalization at the Utrecht University School of Law, Economics and Governance, Utrecht (The Netherlands). The author is very grateful to Serge Bronkhorst and Tineke Lambooy for their guidance and helpful comments on earlier drafts.
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