Canadian courts and tribunals are successfully incorporating online dispute resolution (ODR) mechanisms into their processes in order to offer user-centric dispute resolution systems aimed at increasing access to justice. Although they use different approaches, three such examples, British Columbia’s Civil Resolution Tribunal, Ontario’s Condominium Authority Tribunal, and Quebec’s PARLe-OPC platform, have all demonstrated how public ODR can increase litigants’ sense of justice while respecting basic legal tenets. This article serves as a short introduction to this user-centric Canadian approach. |
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Article |
ODR as a Public ServiceThe Access to Justice-Driven Canadian Experience |
Journal | International Journal of Online Dispute Resolution, Issue 2 2019 |
Keywords | ODR, access to justice, courts, legal process, sense of fairness |
Authors | Nicolas Vermeys and Jean-François Roberge |
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