This article highlights the Singapore judiciary’s experience in introducing an online filing and case management system with Online Dispute Resolution (ODR) for small value disputes to improve access to justice. This system, called the Community Justice & Tribunals System (CJTS), is a fully integrated justice solution, allowing parties to settle their disputes and obtain a court order online. The article sets out the issues and challenges encountered in developing CJTS, the innovative solutions implemented and CJTS’ positive impact on litigants-in-person. |
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Part I Courts and ODR |
Access to Justice and Innovative Court Solutions for Litigants-in-PersonThe Singapore Experience |
Journal | International Journal of Online Dispute Resolution, Issue 1-2 2018 |
Keywords | access to justice, innovative court solutions, ODR, e-Negotiation, tribunal |
Authors | Ow Yong Tuck Leong |
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