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Corporate Mediation Journal

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Issue 1, 2022 Expand all abstracts
Editorial

Access_open The T-Shaped Mediator

Authors Bas van Zelst
Author's information

Bas van Zelst
Prof. dr. Bas van Zelst is professor of Dispute Resolution & Arbitration at Maastricht University. He practices law at Van Doorne N.V. in Amsterdam, the Netherlands.
Article

Access_open How Pilots Reach for the Sweet Spot of Conflict

Keywords positive work climate, communication, beginning conflict
Authors Eva van der Fluit
AbstractAuthor's information

    Both on the ground and in the air, attention to detail can make all the difference between safety and disaster. Focused on pilots, Eva van der Fluit investigates what is needed in order to align the perspectives of all professionals they collaborate with so as to facilitate solid judgment and sound sense-making as the basis for their actions. This can lead to disagreements and conflict, which is not necessarily bad when they can manage, constructively, the pinnacle of differing paradigms at crucial moments. This can be defined as the sweet spot of conflict. This spot represents the essential moment at which all perspectives come to the table, are exchanged and lead to new insights. It takes special skills to manage such a process, many of which can be seen as mediation skills. If pilots, most often the captain, can successfully keep the communication process focused on the content and if they do not make it personal, the sweet spot may result in achieving a coordinated outcome, supported by all involved. The way pilots manage what is known as beginning conflict (as distinct from escalated conflict) has attracted the attention of other professionals such as doctors, lawyers, accountants and board members. Even at the lowest level of an organisation, important lessons may be learnt from the best practices developed in the airline industry.


Eva van der Fluit
Eva van der Fluit is an independent management consultant, supporting professionals such as pilots, doctors, accountants and board members. In her PhD study, she analysed how KLM pilots manage conflict in the cockpit. In the interest of brevity, however, this article includes only a passing reference to this aspect of her work, and those interested in further exploring this theme are referred to her original work. See Professionals and ‘the sweet spot of conflict’, An ethnographic study of pilots. Van der Fluit M.E. (2016). Utrecht University. https://dspace.library.uu.nl/handle/1874/325587.
Article

Access_open Magnifying the Power of the Mediators’ Green Pledge

Keywords Mediators’ Green Pledge, World Mediators’ Alliance on Climate Change
Authors Anna Doyle
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    Taking the Green Pledge presents a timely opportunity for mediators, and the corporations that use their services, to come together and maximise their effectiveness. Mobilising collective effort among the global mediation community can not only help to keep mediation uppermost in people’s minds as an option in the resolution of conflict but may also serve to make up, in some small way, the shortfall that arises through prolonged use of oil, gas and coal, in the face of global uncertainty.


Anna Doyle
Anna (Walsh) Doyle is an International Mediator & CMJ Editorial Board member. She is also an external Mediator on the Global Mediation Panel at the Office of the Ombudsman for UN Funds and Programmes.
Book Review

Access_open Reviewing Power for All, How It Really Works and Why It’s Everyone’s Business

Or, One More Book Added to My List of Favourite Books

Authors Martin Brink
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Martin Brink
Martin Brink PhD is Editor in Chief of this Journal and mediator and arbitrator at Utrecht and The Hague, The Netherlands.