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Abstract
This article explores the question ‘how does one judge whether a mediator working online is competent?’ The authors compare the basic standards used to certify mediators working offline to a set of e-mediation standards developed by the International Mediation Institute, and suggest that training modules addressing the specific skills and competencies needed to be a successful online mediator be incorporated into basic mediator training.
International Journal of Online Dispute Resolution |
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Article | Standards, Qualifications, and Certification for e-Mediators |
Keywords | Online Dispute Resolution, e-Mediation, ethics, standards of practice, qualifications, certification, International Mediation Institute, Association for Conflict Resolution, American Bar Association, American Arbitration Association, National Center for Technology and Dispute Resolution, International Council for Online Dispute Resolution, National Center for State Courts |
Authors | Ana Maria Gonçalves en Daniel Rainey |
DOI | 10.5553/IJODR/235250022018005102009 |
Author's information |
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