International Journal of Online Dispute Resolution

Article

Negotiating Virtually: Overcoming Challenges Posed by the COVID-19 Pandemic

Keywords ODR, negotiation, mediation, COVID-19, virtual
Authors Alexandra Carlton
Author's information

Alexandra Carlton
Alexandra Carlton, J.D., 2021, The George Washington University Law School; B.A., 2016, University of Vermont. Many thanks to Professor Robin Juni for her encouragement and guidance, as well as her enthusiasm for Alternative Dispute Resolution. All mistakes are my own.
  • Abstract

      The emergence of a new virtual world during the COVID-19 pandemic has jeopardized essential elements of the negotiation process. Although online dispute resolution (ODR) may come with some advantages, it also poses significant difficulties, threatening the ability of negotiators to zealously represent their clients’ interests. The shift to a virtual world has hindered parties’ ability to prepare properly, to develop rapport and trust with one another and effectively manage their time, especially for those previously unfamiliar with ODR. This essay proposes solutions to help negotiators overcome the challenges posed by negotiating virtually, during and after COVID-19. Our world has been irrevocably changed, and many of the things that once seemed foreign are here to stay.

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